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- Veteran Contact Center, Inc. (VCC) targeting the employing of veterans and disabled veterans as call center agents and managers
- Provides quality US based comprehensive contact center services to commercial customers and government agencies
- Designated as a “Service Disabled Veteran Enterprise (SDVE)” and “Minority Business Enterprise (MBE)”
- Employs veterans, the disabled and the people of the United States
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- 2.2 Million Service Disabled Veterans
- 100,000 former Prisoners of War
- 97,000 Gulf, Iraq, Afghanistan and Pakistan recently service disabled veterans
- 30 Million Wives and Mothers
- 2 Million Active Duty Personnel
- 41 Million Children
- 97 Million total
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- Inbound / Customer Service / Help Desk
- Outbound / Customer Service / Help Desk
- Order Processing / Tracking
- Catalog Support
- Lead Generation
- Surveys
- Customer Acquisition / Retention
- Payment Reminders
- Technical Support
- Product Recall Support
- Natural Speech / Interactive Voice Response
- Disaster Preparedness / Business Continuity
- 3rd Party Verification
- Web Chat
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- Accelerated Learning Curve
- Leadership
- Teamwork
- Diversity and Inclusion in Action
- Efficient Performance Under Pressure
- Respect for Procedures
- Technology and Globalization
- Integrity
- Conscious of Health and Safety Standards
- Triumph over Adversity
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VCC has experts in contracting with both commercial and government contracting clients. We will assign an account specialist who understands your needs and requirements and will continually manage our business relationship making certain that all your expectations are met or exceeded. We have several contracting vehicles from which Federal and State clients can purchase our products and services. Please let our account specialists develop the best program to meet your objectives.
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